Google Maps Platform – Technical and Billing Support
Searce, a Google Maps Platform Premier Partner is offering Google Maps Platform support services to its existing and new customers. Companies who avail this support package will be eligible for exclusive Google Maps Platform Support on correct implementation of Google Maps APIs, API cost optimisation, custom application development and technical and billing support requests.
Google Maps Platform Support Services
Searce hosts dedicated sessions for developers and product leads to understand the correct implementation of Google Maps APIs for their use-cases in the right manner to achieve the best results at optimal costs.
Deep dive into code-level check on the implementation of the APIs, by use-case. New feature/use-case exploration for internal and external users. Validate existing code, check for errors and fix them.
Dedicated ticketing system for logging errors or support requests. Response time as per defined SLAs based on the support package availed. Email and telephone support available as well.
Utilize Searce’s application engineering team to develop specific features for existing applications or build new applications as per business requirements.
Why choose Searce for Google Maps Platform Support Services
While implementing Google Maps Platform, it becomes very important to understand the right set of APIs for your use-case. Our Google Maps consulting team makes sure the use-case is fulfilled and the best practices are implemented.
In-depth user experience and usage analysis to fully optimize the overall expenditure and maximise potential using Google Maps APIs.
With our expert consulting services, customers have saved approximately 25-30% Maps infrastructure costs.
100+ customers served globally.
Google Maps Platform Support Plans
| Features | Searce-Gold | Searce-Silver | Searce-Bronze |
|---|---|---|---|
| General Support | Yes | Yes | Yes |
| Consultative Support | Yes | Yes | Yes |
| Technical Support | Yes | Yes | Yes |
| Phone Support (Direct POC – Not on a rotation model) |
Yes
(Only during business hours) |
Yes
(Only during business hours) |
No |
| 24×7 Support for Critical Impact issues | Yes | No | No |
| Technical Implementation Support |
For all use-case specific if subscribed annually
One time tech support – $100/per session for monthly subscribers |
No
One time tech support – $150/per session |
No
One time tech support – $200/per session |
| Onsite Engagement(per quarter) | 1 (if subscribed annually) | No | No |
| Tickets & hours (per month) | 5 tickets or 15 hours | 3 tickets or 9 hours | 1/month or 2 hours |
| Target Initial Response Time for Critical Issues | 4 business hours | 8 business hours | 24 business hours |
| Support Price | $400/month or $3200/year |
$250/month or $2000/year |
$150/month or $1200/year |
Testimonials
It has been a great experience, working with the Google Maps Team at Searce. As Premier Partners with Google, they are great to work with and understood our business problem clearly. We appreciate the partnership and hope to grow together, going forward.
Senior Manager – IT Operations
Goibibo
Searce has helped us by optimizing the time, effort and cost of all the solutions. The team we worked with at Searce helped us understand best practises and provided valuable guidance throughout the process. By doing this, Dunzo has been able to achieve expected output, without which this would not have been possible.
Co-founder
Dunzo
Searce helped us determine the Google Maps Platform APIs we should use across our mobile applications and websites, and how many licenses we needed to conduct activities like calculating estimated delivery time and reviewing order heat maps. Thanks to the firm’s support, Google Maps Platform APIs were a game changer for us.
Chief Technology Officer
Rebel Food
Enhance Customer Journey with Google Maps Platform
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